FAQ
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Frequently Asked Questions
It will take up to 14 business days to process order including packaging. We will attempt to deliver soonest possible.
We will send notification via SMS or email when ordered being delivered.
Yes, we take sustainability seriously. We source our materials from high-quality, sustainable sources, and we prioritize eco-friendly practices in our manufacturing processes. By choosing Rawon Living, you can be confident that you are making an environmentally responsible choice.
You can get in touch with us through our website's contact page, where you'll find options to reach out via email, phone, or our contact form. We are always eager to hear about your project ideas and are ready to assist you in any way we can.
Yes, we offer international shipping to make our unique designs and collections accessible to customers worldwide. Feel free to reach out to us for details on shipping and delivery options to your specific location.
Credit card and Pay Now will only apply for local Malaysian customers.
Overseas customers will be invoiced for item as well delivery and handling charges that exclude any custom import duties.
Local delivery and handling within Malaysia is free of charge for orders more than RM1200.
Orders less than RM1200 is charged 10% of total product cost for local delivery within Malaysia .
Shipment outside Singapore will be handled by air freight or courier FedEx and DHL.
We will advise total cost including freight charges to you before purchase.
Lead times can vary depending on the complexity of your custom order and the specific product. We will provide you with an estimated timeline during the consultation and order process to ensure you are well-informed about when to expect your unique pieces.
We stand by the quality and craftsmanship of our products. If you encounter any issues with your Rawon Living items, please contact our customer service team, and we will work with you to address any concerns or provide a solution.
